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A quantity of Canadian cannabis purchasers—including an editor right here at Leafly Canada—claim to have opened sealed containers of legally-bought cannabis only to uncover that they had been entirely empty.

An on the web search finds that this difficulty has apparently arisen a handful of occasions, with some men and women posting their disappointment on TheOCS subreddit on the well known hyperlink-sharing web page Reddit.

In January 2019, user ChedduhGoat posted a photo of an empty container of 1 gram of Casablanca by Edison. “Has this occurred [to] anybody else?” they wrote.

Empty container. Has this occurred to anybody else? from r/TheOCS

At about the very same time, user Dzugavili posted that they also had received an empty package from the OCS—though as opposed to other folks, they indicated that the excise stamp and seal had been also broken.

And much less than two weeks ago, user AndyTheHutt420 posted pictures of a preroll package from embroiled producer CannTrust’s Liiv brand that the author stated was bought from the Ontario Cannabis Shop and delivered empty.

Gotta like the feeling of opening your final pre roll and getting – practically nothing?…..for god sakes ocs I know you pulled canntrust merchandise -to my dismay- but suitable out of the box also?!?!?! Widespread 🙂 satisfied lengthy weekend absolutely everyone. from r/TheOCS

We have to caution that these reports from Reddit are not confirmed, but when we discovered out a Leafly editor also skilled an empty delivery, we took note.

Managing Editor Liora Ipsum says she bought cannabis July 7 at Canna Cabana on Yonge Street in Toronto.

“I bought four3.five gram containers of Aurora Blue Dream for an infused recipe,” she shares.

“I went to decarb the merchandise at dwelling. I opened the 1st container, no difficulty, ground it up, and emptied it on to the cookie sheet. I opened the second container, and I pulled off the freshness seal and it was empty inside.”

If there had been any crumbs in there at all, it was dust, she stated.

When Ipsum sent an e-mail about the difficulty to producer Aurora to seek a refund, they emailed her back asking for pictures, later thanking her and stating that “for additional info [on] an action on your claim, we would propose reaching out [to] the Provincial retailer.”

The e-mail noted that “every retailer will have its personal intake course of action and timeline for a doable resolution.”

Ipsum did not adhere to up with Canna Cabana, the Toronto-primarily based retailer that sold the empty cannabis containers, and requests for comment to each Aurora and the retailer had not been met by press time.

Leafly reached out to the Ontario Cannabis Shop, which is accountable for wholesaling cannabis merchandise to private retail shops.

Amanda Winton, Communications Manager for the OCS, stated they only operate with licensed producers authorized by Well being Canada, and they are necessary to package merchandise in sealed and stamped containers prior to delivery to the OCS.

“In situations exactly where there are concerns with solution excellent, Well being Canada advises that shoppers should really speak to the licensed producer. Clients can also speak to Well being Canada to lodge a complaint.”

“All complaints received by OCS concerning solution excellent, such as complaints about empty containers, are shared with the licensed producer in query by the OCS’s excellent assurance group. Complaints are investigated by the licensed producer and resolutions are communicated back to the buyer.”

Winton stated that complaints concerning empty containers make up a incredibly little percentage of total excellent assurance investigations.

Leafly also reached out to the Alcohol and Gaming Commission of Ontario, which regulates retail shops.

Ray Kahnert, senior advisor of communications at the AGCO, says that solution excellent concerns are outdoors of their mandate, that OCS would forward solution excellent complaints to the applicable producer, and that buyers unhappy with purchases should really enquire with retailers about refund or exchange, the policy of which is up to every single shop.

Leafly reached out to Well being Canada spokesperson Tammy Jarbeau, who told Leafly that given that October 17, 2018, Well being Canada has only received just 1 complaint about a customer getting the package empty.

“When concerns with solution excellent or packaging arise, men and women are encouraged to speak to the holder of the license,” Jarbeau stated.

“The Cannabis Regulations call for the speak to info of the federally regulated license holder be discovered on the package of any cannabis solution to allow shoppers to communicate issues and queries connected to the solution or service straight to the license holder.”

Jarbeau also told Leafly that license holders are necessary to investigate complaints received about the excellent of cannabis and, if essential, to take corrective measures.